Rescheduling or Cancelling a Site Visit

Introduction: Unexpected circumstances may require you to reschedule or cancel a site visit. This article provides the necessary steps to ensure the process is handled smoothly and without any disruption to your project timeline.

Steps:

1. Access Your Appointment:

   • Log in to the Jacobs Engineering portal and navigate to "My Appointments."
   • Locate the site visit you wish to reschedule or cancel.

2. Reschedule the Visit:

   • Click "Reschedule" and choose a new date and time from the available slots.
   • Provide a reason for rescheduling, especially if it involves significant changes to the original plan.
   • Confirm the new appointment and review the updated details.

3. Cancel the Visit:

   • If you need to cancel the visit entirely, select "Cancel" and provide a reason.
   • Review any cancellation fees or policies that may apply.
   • Confirm the cancellation and wait for a confirmation email.

Important Considerations:

• Rescheduling multiple times may lead to delays in your project timeline, so ensure that the new date is final.
• For cancellations, be aware of the deadline for avoiding cancellation fees.

Follow-Up:

• After rescheduling or canceling, ensure that all team members are informed of the new schedule.
• Contact the assigned inspector or field service agent if any immediate concerns arise.

Additional Resources:

• Link to site visit policies and cancellation fee structure.
• Contact information for urgent rescheduling needs.